Privacy Policy

Last updated: 9 February 2026

This Privacy Policy explains how Clarilo Ltd collects, uses, and protects personal data. 

  1. Who We Are

Clarilo Ltd is a UK-registered company and acts as the data controller for personal data processed through the Clarilo platform. 

  1. Personal Data We Collect

We collect the following categories of personal data: 

  • identity and contact details, including name and email address 
  • professional information such as job role and company 
  • Customer Content uploaded to the platform 
  • voice, cultural, and communication preferences 
  • usage and technical data, including device and browser information 
  1. How We Use Personal Data

We use personal data to: 

  • provide and operate the platform 
  • personalise outputs and suggestions 
  • improve product performance and security 
  • communicate about accounts and updates 
  • comply with legal obligations 
  1. AI Processing and Third Parties

Clarilo uses third-party service providers, including AI infrastructure providers such as ChatGPT during beta. 

Personal data and Customer Content may be processed outside the UK or EU. Where this occurs, we apply appropriate safeguards, including contractual protections, to ensure compliance with applicable data protection laws. 

  1. Data Retention

We retain personal data for as long as an account remains active or until deletion is requested. 

Users may delete their content or close their account at any time. Data is removed within a reasonable period unless legal retention is required. 

  1. Cookies

Clarilo uses cookies in accordance with the Cookie Policy. Cookies support essential functionality, security, preferences, and future analytics. 

  1. Your Rights

You have the right to: 

  • access your personal data 
  • request correction or deletion 
  • object to certain processing 
  • withdraw consent where applicable 

Requests can be made via the Need Help page. 

  1. Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. 

  1. Updates

We may update this policy as Clarilo evolves. Material changes will be communicated where appropriate.