Last updated: 9 February 2026
These Terms of Service constitute a legally binding agreement between you and Clarilo Ltd (“Clarilo”, “we”, “our”, “us”) governing your access to and use of the Clarilo platform.
If you are using Clarilo on behalf of a company or organisation, you confirm that you have authority to bind that entity to these terms. In that case, “you” refers to the organisation.
Clarilo provides a subscription-based software platform designed to support clearer, more aligned communication across teams. The platform uses configuration, user input, and AI-assisted processing to generate suggestions and insights.
The Services are provided for internal business use only.
You must be at least 18 years old to use the Services. By accessing Clarilo, you confirm that you meet this requirement.
Access to Clarilo is provided on a paid subscription basis unless otherwise agreed in writing.
Subscription terms, pricing, billing cycles, and payment obligations are presented at the point of purchase or in a separate order form. Fees are non-refundable except where required by law.
Clarilo may update pricing with reasonable notice. Continued use after a pricing change constitutes acceptance.
You are responsible for:
You must notify Clarilo promptly of any unauthorised access or security incident relating to your account.
You may upload text, data, and other materials to the platform (“Customer Content”).
You retain ownership of your Customer Content. Clarilo does not claim ownership over it.
By using the Services, you represent and warrant that:
Clarilo processes Customer Content solely to provide and improve the Services.
Clarilo provides AI-assisted suggestions and generated outputs. These outputs are intended to support thinking, drafting, and alignment.
They do not constitute legal, HR, financial, or professional advice.
You are responsible for reviewing outputs before use and for decisions made based on them.
You must not use the Services:
Clarilo may suspend or terminate access for material breaches of this section.
Each party agrees to comply with applicable data protection laws, including UK GDPR and EU GDPR where relevant.
Details on how personal data is processed are set out in the Privacy Policy, which forms part of these terms.
Each party may receive confidential information from the other. Confidential information must be protected using reasonable care and used only for the purpose of providing or using the Services.
This obligation survives termination.
Clarilo aims to provide a reliable service. Occasional downtime may occur for maintenance, updates, or factors outside our control.
No service level agreement is provided unless agreed separately in writing.
To the maximum extent permitted by law:
Nothing in these terms limits liability for death, personal injury, fraud, or other liability that cannot be excluded by law.
You may terminate your subscription in accordance with your billing terms.
Clarilo may suspend or terminate access where there is a material breach of these terms or a risk to the platform or other users.
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.